Return Policy

Returns and Refunds Policy

We are committed to providing all our customers with excellent service and a smooth shopping experience. This returns and refunds policy is designed to ensure clarity and fairness under specific circumstances. Please read the guidelines below carefully.

100% Return Guarantee on New Products

All new products (excluding promotional or sale items and hygiene products) are covered by a full return guarantee.

Hygiene Products (Non-Returnable)

Due to health and safety reasons, hygiene products cannot be returned or refunded once the packaging has been opened or the seal has been broken. This includes, but is not limited to, items such as personal care products, undergarments, and other goods that come into direct contact with the skin. We ask for your understanding as we prioritize the safety and health of all our customers.

No Refunds on Sale Items

Items purchased during a sale are final and cannot be refunded or exchanged, even if the size is incorrect. Please check the sizing carefully before completing your order.

Return Shipping Costs

Customers are responsible for the cost of return shipping. These costs are non-refundable, and we are not liable for any expenses incurred during the return process. Please refer to our Terms of Service for more information.

Deadline for Notification

Return requests must be submitted within 30 days of receiving your order. Requests submitted after this period will not be accepted.

Warranty for Defective Items

If you receive a defective product due to a manufacturing fault, you are entitled to a full refund or an exchange, depending on your preference.

Return Process

To start a return, please email info@getlymera.com. Once your request is approved, you will receive detailed instructions on how to complete the process.

Required Return Form

Every return must include a completed return form. Returns without this form cannot be processed.

Conclusion

Our goal is to ensure that every customer is satisfied with their purchase. By following this returns and refunds policy, we can ensure all requests are handled efficiently and fairly. For any questions, contact us at info@getlymera.com.